If you need to return, please check twice to confirm the item not work and contact our customer service representative, let us know the detailed problem and send us some pictures for confirmation. You bought wrong model or wrong color. We ONLY accept the return for original package. Please make sure that item has NO man-made sabotage. Used items will not be accepted for return. If you are dissatisfied for any reason, please do not be quick to leave negative or neutral feedback. We will answer your question within 24 hours(except Holiday). Q: How do I return an item? Please contact our customer service before you return an item.